Shipping policy

Shipping Policy

Last Updated: June 3 2025

Welcome to the Long Covid Store! We aim to provide a seamless and reliable shipping experience for all our customers. Please review our shipping policy to understand how we handle orders, shipping, and deliveries.


1. Order Processing

  • Processing Time: Orders are processed within [4] business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.

  • Order Confirmation: You will receive an order confirmation email with your order details and estimated delivery timeline once your order is successfully placed.

  • Changes or Cancellations: Modifications or cancellations must be requested within [8] hours of order placement by contacting info@longcovidstore with the subject “Order Cancellation”. Once the order is processed, we cannot guarantee changes or cancellations but will make reasonable efforts to accommodate you.


2. Shipping Methods and Costs

  • Domestic Shipping: We offer multiple shipping options, including standard and expedited delivery. Shipping costs are calculated at checkout based on the shipping method, weight, and destination.

  • International Shipping: We are currently not shipping internationally. This may be updated in the future.

  • Free Shipping: Free shipping is available on orders over $100, applicable within the continental US.


3. Delivery Times

  • Estimated Delivery:

    • Standard Shipping: 3-5 business days

    • Expedited Shipping: 2-3 business days

  • Delivery Delays: Delivery times may vary due to carrier delays, weather conditions, or other unforeseen circumstances. We are not responsible for delays beyond our control.


4. Tracking Your Order

Once your order is shipped, you will receive an email with tracking information. You can track your shipment using the provided tracking number on the carrier’s website.


5. Customs, Duties, and Taxes (International Orders)

N/A


6. Address Accuracy

Please ensure all shipping information is accurate and complete when placing an order. We are not responsible for packages delivered to incorrect or incomplete addresses. Re-shipping fees for returned packages due to incorrect addresses will apply.


7. Undeliverable Packages

If a package is returned to us as undeliverable (e.g., due to incorrect address, refusal, or failure to pick up), we will contact you to confirm your shipping details. Re-shipping fees will apply.


8. Lost, Damaged, or Stolen Packages

  • Lost Packages: If your package does not arrive within the estimated timeframe, please contact us at info@longcovidstore.com. We will work with the carrier to locate your package.

  • Damaged Packages: Inspect your package upon receipt. If damaged, notify us within 3 days and provide photos of the damage for resolution.

  • Stolen Packages: We are not responsible for packages marked as delivered but reported missing. For additional security, consider using a shipping address where someone is available to receive the package.

9. Returns and Exchanges

Please refer to our Return and Refund Policy for detailed information about returning or exchanging items.


10. Customer Support

For questions about your shipment or assistance with your order, contact us at:

  • Email: info@longcovidstore.com

  • Phone: (201) 575-5431

  • Hours: 9:30am-5pm Mon-Friday EST


Thank you for choosing Long Covid Store. We appreciate your trust and are here to support your shopping journey!